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Rumors about PlayOnLinux users banned in Diablo III

Monday 25 June 2012 at 23:37

EDIT : According to a PlayOnLinux user (EarlGrey) who contacted Blizzard support, account are not banned if they are playing on Linux, and Linux is totally accepted. You can read the comments for more details. Thank you very much to him for sharing his experience

Hi everybody.

Some people are said to have been banned by Blizzard because they used wine or PlayOnLinux to play Diablo III

There is about 30 000 people playing Diablo III thanks to PlayOnLinux and we would like to be sure that this problem is real.

So if you've been banned for using a third party software and you swear that you haven't tried to cheat, please leave a comment here.

Thank you

Tinou

Comments

Author Replies
Mitch Tuesday 26 June 2012 at 3:39

Rank: Guest

I got a form email on 6/21 saying my account was closed due to "unapproved third party software." I've been running the game since launch (digital download) under PlayOnLinux (with various versions of Wine/settings to try to get smooth gameplay)

I haven't run **anything** other than the game itself (unless you count echo 0|sudo tee /proc/sys/kernel/yama/ptrace_scope or taskset -cp 0 `pidof Diablo\ III.exe` ).

Two appeal tickets later, and I've been told (via form letter) that the decision is final providing no further information as to why.
beph Tuesday 26 June 2012 at 16:39

Rank: Guest

I'm still playing on european servers.
I have not tried to cheat in any way.
I run playonlinux with commad line setarch i386 -3 -L -B -R playonlinux
I run second newest version of playonlinux
Ken Wednesday 27 June 2012 at 6:45

Rank: Guest

Same setup as the guy that was banned: Ubuntu 12.04 64 bit with PoL running Wine-1.5.5-DiabloIIIv3. Been playing every night on the American servers without any issue.
EarlGrey Wednesday 27 June 2012 at 15:39

Rank: Guest

Hi,
I just opend a support-ticket @ battle.net to get some information on this issue
i wrote the ticket in my first language (german) so the answer is in german but here is a rough translation:
My Ticket:

Quote:


Hello, i would like to play Diablo 3 on my Linux system, this isnt an issue with wine, so this is no request for technical support.
Instead i want to know if i could get banned for running the game on Linux, because i have heard rumours about suspended accounts, of course i can not know if warden detects wine as a cheat or if those people used illegal third party tools.
do i take any risks if i run Blizzard products on Linux?


The Answere:

Quote:


Greetings,
this is Game Master Zelaijah, thank you for this ticket!
I just checked your request and our programs/scripts do not ban accounts, because they run the game on linux.
You can do this if you do not use illegal third party tools, so dont worry
Have fun with Diablo 3 and a nice week.



its been a long time since i have written something in english, so excuse the horrible translation, i will also post the messages in german so someone could translate them better if its needed

my ticket in german:

Quote:

Guten Tag,
Ich würde Diablo3 gerne unter Linux spielen, das ist mit wine problemlos möglich, daher frage ich nicht nach technischem support sondern möchte mich lediglich erkundigen ob ich dafür gebannt werden könnte.
Ich habe von fällen gehört in dem dies passiert sei, kann aber natürlich nicht einschätzen ob in diesen Fällen tatsächlich gecheated wurde oder ob warden wine fälschlicherweise als Cheat erkennt und möchte daher wissen: riskiere ich eine Accountsperre wenn ich Blizzard-Produkte unter Linux verwende?


the answere in german:

Quote:


Sei gegrüßt,

hier schreibt Game Master Zelaijah, danke für deine Meldung!

Ich habe dein Anliegen gerade geprüft und unsere Programme/Skripte sperren Accounts nicht, weil sie Diablo 3 unter Linux spielen. Das kannst du also problemlos tun. Solange du dann zusätzlich nicht wirklich unerlaubte Dritthersteller-Programme laufen lässt hast du nichts zu befürchten, keine Sorge.

In diesem Sinne dann auch weiterhin viel Spaß bei Diablo 3 und eine angenehme Woche!
Drowz0r Wednesday 27 June 2012 at 22:46

Rank: Member

Thanks EarlGrey that's very useful.

I'm from the UK and tried on the EU servers. I run Ubuntu 11.10 and have not been banned. There is also a section on the actual battle.net forums discussing how to get the game working on Linux - so it's a little odd if people are getting banned.
EarlGrey Wednesday 27 June 2012 at 23:37

Rank: Guest

just to clarify things:
i asked exclusivly if wine could get me a ban (which i realised after the ticket has been closed ), i cant see how PoL could because its just a front-end but i have no idea how Blizzards Anti-Cheat works.
but hey, now we got something to tell the support if our accs got banned for no reason, which helped a lot of people when something simmiliar happend shortly after WoW release.
Quentin PÂRIS Thursday 28 June 2012 at 0:18

Rank: Admin

Admin

Yep EarlGrey, I totally agree with that. Thank you for all. Can you let me your email address just in case?
fabioshot Saturday 30 June 2012 at 14:56

Rank: Member

i am banned in Diablo 3 using playonlinux
waylandbill Saturday 30 June 2012 at 15:19

Rank: Guest

I have had my account temporarily locked when playing under Wine, but all I've had to do is answer security questions and it unlocked. It may have been coincidence with some other unknown event, but just thought I'd share.
fabioshot Monday 2 July 2012 at 15:46

Rank: Member

someone who was playing Diablo 3 with PlayOnLinux has been banned and consiguiu recover your account, my account is still banned in state and wanted to know the staff who is playing in Diablo 3 PlayOnLinux if this is entirely normal.
Nemesis Saturday 11 August 2012 at 18:53

Rank: Guest

I'm sure this is old news, however, it seems to only affect 64bit users. Some memory hick-ups in the 64bit environment are tricking Warden into thinking that a hack was started so people have been having some success by adding 'setarch i386 -3' to the beginning of their shortcut.
Nothing Wednesday 24 October 2012 at 10:09

Rank: Guest

I just got banned tonight. After only playing for about 3 or 4 days on Linux/PlayOnLinux. I started out playing on Windows, but I switched to Linux after about a week.

I'm running Kubuntu 12.10, 64 bit. However, I'm running Diablo in a 32 bit wine bottle. This issue is very real. I've only had time to kill Diablo with one character, and only on normal mode. My biggest character is/was level 36.

Cheating? Really? I've got no gold, no good gear, and a bunch of low level characters. Just exactly what did I do when I supposedly cheated?

If I hadn't paid only $10 for the game at Toys R Us I'd be pissed!

My advice is to forget Blizzard if you want to play games in Linux. Don't give them any more of your money. They won't give it back when they ban you for no reason. This is total BS...
baron Wednesday 24 October 2012 at 14:25

Rank: Guest

Banned

Running with PlayOnLinux on Ubuntu 12.04 LTS 64-bit.
Havn't been using ANY kind of software, exploits or similar. Neither on my linux computer nor my windows computer. I'm 100% sure it is a total misstake OR more probably wine/PlayOnLinux which has wrongly been detected as non allowed software hack or what ever.

So be carefull AND DO SEND IN A SUPPORT TICKET TO BLIZZARD if you got the same problem. It's important for all of us that they acknowledge the problem so we can play in blizzard games on linux in the future.

Have played several 100 hours, and have a hardcore Char on lvl60 as well as end-geared softcore char. Would be very saddend if I dont get an appeal due to false accusations
Hans Wednesday 24 October 2012 at 21:58

Rank: Guest



     Banned

Running with PlayOnLinux on Ubuntu 12.04 LTS 64-bit.

No hacks or whatever. just plain install on ubuntu - hardly have any other programs on ubuntu than playonlinux...
Nothing Wednesday 24 October 2012 at 22:07

Rank: Guest

Guys, if you've been banned, please don't let this slide. Report it here! Blizzard has gotten away with this crap for too long!
davefury Friday 2 November 2012 at 7:54

Rank: Member

Hi there, I just got banned last night. Using Ubuntu 12.10 and Playonlinux. Everything up to date. Barely played for 30 minutes last week, the rest of the time I played on my Windows 7 Partition due to bad performance. It's no use to say I'm 100% legit (but I'm saying it anyway), free of 3rd party software, bots, cheats or hacks.

Is there a way to recover my banned account?
davefury Friday 2 November 2012 at 9:55

Rank: Member

According to Blizzard support, my account was flagged for using automated tools or cheats. They don't give any more information about the issue, no matter how hard you ask them. Their "Warden" is clearly given false positives.

I strongly advice to not use D3 under Wine/PlayOnLinux.

Regards.
Jaska Friday 2 November 2012 at 12:45

Rank: Guest

Hi,

I just got banned. Didn't use any cheats or anything - just played D3 through PlayOnLinux. I'll appeal and post the results as I get them.
Rafbill Friday 2 November 2012 at 19:23

Rank: Guest

Hi,
I didn't think pol or wine would get me banned, but it did, although i used it to play since May... However, I started using it on another computer just two weeks ago.
hexkey Saturday 3 November 2012 at 1:18

Rank: Guest

Im have banned in D3 for using PlayOnLinux. For russian users: http://hexkey.info/538/diablo-3-blokiruyut-za-wine-i-linux/
sonori Saturday 3 November 2012 at 15:10

Rank: Guest

I also got banned for "Using Unapproved Third-Party Software". Ubuntu 12.04, PoL v3.1.8, 1.5.5-DiabloIII_v3 wine version. For my appeal I got standard, copy&paste looking response with absolutely no useful information whatsoever. I've written an elaborate email about the case requesting advices for info how to stay safe from such accusation. I'll let you know how it did turned out when, and if, I'll have some response.
BrownTsunami Saturday 3 November 2012 at 18:33

Rank: Guest

I just got banned for the same reason (Yesterday on November 2nd).

I am using ubuntu 12.10 x84_64, PoL v4.1.8, wine version 1.5.10.

I filed an appeal yesterday but this morning they replied this morning and said they denied it.

I find it appalling the way they are treating us, they don't even care what we have to say because they assume we are cheating.
BrownTsunami Sunday 4 November 2012 at 5:03

Rank: Guest

So, my second appeal was denied again. I'm going to continue with my quest to get my account unbanned, but they are completely unwilling to work with me.
sonori Sunday 4 November 2012 at 8:39

Rank: Guest

Well, BrownTsunami - apparently it is "We pocketed your money, our job here is done". I am still waiting for response to my email, however I do not expect it before Monday afternoon. Second appeal through ticket... I might have omitted that option. Let's see how it will turn out.
BrownTsunami Sunday 4 November 2012 at 15:51

Rank: Guest

They basically said in the second ticket email that they were not going to respond to anymore attempts to unban the account through the online ticket system.

So, I'm going to try to call them later today.

I doubt they will overturn your ban, because from their perspective if their infallible software (warden) determines you're a hacker then there's nothing you can do to prove them wrong. They don't provide any method of getting unbanned, or even trying to get unbanned.
diabelek Sunday 4 November 2012 at 16:40

Rank: Guest

i got banned also 2 days ago
sonori Sunday 4 November 2012 at 19:23

Rank: Guest

I allowed myself to put my "adventure" with Blizzard in a form of a blog.
http://www.joemonster.org/blog/garret85
Currently it is on site that uses Polish language mostly, but I think I'll move it to another site tomorrow after work, when I'll be less tired.

How did your call go, BT?
ZKRiNG Sunday 4 November 2012 at 19:38

Rank: Member

With the setarch i386 -3 -L -B -R playonlinux people still having ban problem?

I play today more than 3 hours with 64bits and any problem, and now just make a """""script""""" for use always i386 version.

Just write it on any editor
chmod +x archivename
cp archivename to /usr/bin/
now just have to write archivename for use i386 PoL

Now i am little worried about the bans
sonori Sunday 4 November 2012 at 19:58

Rank: Guest

Do worry, I played D3 on Linux for about two months before I got ban-slapped.
And I do not think launching parameters would solve anything. Bans appear to be independent of linux distribution and version, PoL version, WINE version. It does not matter if you have 32 or 64 bit system or what your hardware is, at least as far as we know. With absolutely no sign of cooperation from Blizzard we are on our own.
My advice - stop playing diablo on Linux and start praying. Perhaps you will save your 60USD, 40EUR or 200PLN, depending on when you did bought your copy, and in what currency you paid for it.
BrownTsunami Sunday 4 November 2012 at 20:26

Rank: Guest

I'm waiting on the phone right now.

BTW. I never used the setarch fix, so that could potentially be the issue for me. But from their perspective once you're banned you're banned. And you are stamped a cheater, and you can't convince them otherwise, even if you have strong evidence to the contrary or are willing to work with them to show them.
ZKRiNG Sunday 4 November 2012 at 23:25

Rank: Member

Can't understand why Blizzard don't solve this problem.

In my chase it works much better than on Windows.i guess for the HD where i have the Windows. I "understand" why Blizzard don't want offer support for Linux, but can't understand why they are banning people just for use Linux.
And playing you can see a lot of bots spamming chat and friend adds and notting happends.
BrownTsunami Monday 5 November 2012 at 0:39

Rank: Guest

So, the phone support were mildly helpful. They told me the only people I can contact to try to get the problem fixed are the hacks department, which is only accessible through email.

They also told me that bashiok's comment on the forums is just a regurgitation of information. And that he has no personal experience with the matter, so what I get from that is don't trust it completely.

We'll see how the email support works now. Hopefully they will be actually willing to work with me, but as I've said below my expectations for blizzards customer support are incredibly low at this point in time.
simonthesorcerer Monday 5 November 2012 at 0:51

Rank: Guest

Hi, i also got banned this weekend (Friday) for the use of third Party Software :/
I played D3 on Linux (Ubuntu 32bit) with POL since the beginning ont the EU Servers. I had no Problems until this Firday. The Answer to my first Ticket request was a high quality equivalent of a "F**** Y***.
I called Phone Support... they could'nt help me either just told me to write further Tickets.
So i wrote a ticket asking for my case to be checked by someone who sees what is actually going on not just some Call Center Worker who has no idea what actually happened or a so called Game Master ...

Wish me luck ;P
ZKRiNG Monday 5 November 2012 at 16:29

Rank: Member

Yesterday i write a ticket and they say to me you can't be banned for use PoL, and only ban who try to cheat.

Looks like wine fails in any moment and looks like a cheat for warden (Blizzard's anti-cheat system).
And they say too, they don't offer any kind of support for linux users.
Really likes they say "If you want play with linux, fuck you if have any troubles with warden"

I think its good idea show a banner on the the PoL script about this problem, like when you try to install "testing" script.

Good luck guys about yours bans, i prefer don't risk my acc.
BrownTsunami Monday 5 November 2012 at 16:56

Rank: Guest

Hey Guys,

We'll see how my hacks dept email goes. But in the mean time, I strongly recommend everyone post in this thread.

http://us.battle.net/d3/en/forum/topic/6008451767?page=3

Part of the only way for blizzard to see there's an issue is if everyone with the issue comes forward and complains about it.

So, PLEASE post your experiences. Possibly your computer setups, though there's no telling when you were actually flagged as having hacked, so theres no telling what your exact setup was at the point in time.

I'm going to assume (since my ban was friday) that it was after I upgrade to ubuntu 12.10. Since prior to that I was using 12.04 and wine 1.5.10 (through PoL). I have to assume there is something different with using 1.5.10 and 12.10.

I guess we'll see where it goes from here.
sonori Monday 5 November 2012 at 17:57

Rank: Guest

I can not post in thread BT linked to, because I'm banned.
But something is weird. There is a cute little "learn more" link if you try to post and it says my ban type is "for in-game activities" and expires on November 6th? I was told my account is permanently banned! Or does this just refer to the forums?

BT - as I wrote earlier, I have 32bit Ubuntu 12.04, PoL 4.1.8 with wine 1.5.5-DiabloIII_v3. So this is not it. There are reports from people using various distributions of Linux with various PoL and wine versions, launching with various, or completely without, fixes.
You say, you got banned on Friday - so was I (notification at 08:59), so apparently we both had been picked on the same sweep.
But we are just taking guesses, and it's getting nowhere slowly. Lets see what hacks department has to say,if anything.
xan Monday 5 November 2012 at 18:08

Rank: Guest

I've been banned from Diablo 3 last Friday, too! Same hour than Sonori,
Same message: "illegal ingame activity". I've sent them 2 messages,and always got the same answer...
They don't even want to refund me!

And I cannot post any message on their forum, as i'm banned...

Grrrrr!
elecsys Monday 5 November 2012 at 18:14

Rank: Guest

Hi all,

2 Diablo III account banned this week without valid explanation. The only thing that have change recently on my computers is the fact that I have install Ubuntu on one of them. I have then install Diablo III with Playonlinux. So I guess it's because I have played on Linux Blizzarrd banned me

I have done a request but they had never said the real reason.

Actually, they cancel my request and I reopen it asap after they cancel it.

It's a shame!
sonori Monday 5 November 2012 at 18:15

Rank: Guest

Look guys at this article.
Apparently much of what we're being told by Blizzard is crap:
http://www.cinemablend.com/games/Blizzard-Caught-Lie-Support-Says-They-Didn-t-Test-Diablo-3-Linux-Exploits-48696.html
Rafbill Monday 5 November 2012 at 18:33

Rank: Guest

Quote:

But something is weird. There is a cute little "learn more" link if you try to post and it says my ban type is "for in-game activities" and expires on November 6th? I was told my account is permanently banned! Or does this just refer to the forums?


http://eu.battle.net/d3/en/account-status

Same here, but it expires on November 8th. Either the ban was forum only, either the consumer support acknowledged the issue and modified the account status silently because it was on his initiative and not Blizzard's ? I also noticed I now get error 52 instead of error 53.
BrownTsunami Monday 5 November 2012 at 19:28

Rank: Guest

So, a bit on the expiration bit.

My ban was set to expire this morning. And I checked after it supposedly expired, it just bumped it back to Thursday (Nov. 8th).

So, my guess is it's a weird bug with the forums where they just continually reban you until you get a new account.

If you can't post in the thread I linked to earlier, try to get your friends to.
sonori Monday 5 November 2012 at 19:38

Rank: Guest

error 53 means suspension.
error 52 means ban.
It appears, your situation got worse than it was earlier. The rest of us started with 52, and nothing changes.
Also I noticed that my forum ban expiration period was somehow shortened by extra 13 hours since the post I initially wrote. Are they under so much pressure, that they clocks work 8 times faster to motivate employees?
BrownTsunami Monday 5 November 2012 at 19:55

Rank: Guest

Lol

They have been mentioning they are under heavy loads currently.

There's also a reddit thread here http://www.reddit.com/r/linux/comments/12ithm/just_got_banned_from_diablo_iii/

in case anyone wants to post in that.
rickyninja Tuesday 6 November 2012 at 7:39

Rank: Member

I was banned on November 1st 2012 after several months of playing. I've written about it on my website as well: http://web.rickyninja.net:81/diablo3/banned.html . I hope this helps raise the profile of the issue.

jeremys@jeremys-desktop> lsb_release -a
No LSB modules are available.
Distributor ID:     Ubuntu
Description:     Ubuntu 12.04.1 LTS
Release:     12.04
Codename:     precise

jeremys@jeremys-desktop> apt-cache policy playonlinux wine | egrep "^[^ ]+:|Installed:"
playonlinux:
Installed: 4.0.14-1
wine:
Installed: 1.4-0ubuntu4.1
davefury Tuesday 6 November 2012 at 17:10

Rank: Member

http://www.reddit.com/r/linux/comments/128u2p/blizzard_caught_in_a_lie_support_says_they_didnt/
Rafbill Tuesday 6 November 2012 at 18:42

Rank: Guest

It is not what I would call a lie, but it shows Consummer Support staff doesn't know anything about the account, except the cheater flag on it. I'd say 50-100 non-cheater linux players were banned, it may still not be "enough" for Blizzard to consider it as a threat to its reputation and get the account unbanned...
If at least they checked in their logs that there is nothing we got from "cheating".
Jaska Tuesday 6 November 2012 at 18:43

Rank: Guest

My account was closed about a week ago. The reason was the use of unappropriate third party software. I stress that I have never used any such software. I appealed and after five reopenings of my customer service ticket nothing has changed. I took a look at the reddit thread and found it sad that people don't take this seriously but blame the banned people for using bots or something else at least at some time.

To sum up: it seems that one can get banned for playing D3 on PlayOnLinux.
BrownTsunami Tuesday 6 November 2012 at 18:48

Rank: Guest

I agree, it's very depressing when people tell you the solution to your problem is to "stop hacking and using bots", especially when you haven't done any of those.

Regardless, I think the only way for blizzard to actually deal with the problem is if we make enough noise about the issue that they have to look at it.

So, keep posting where they can hear you, and keep opening those tickets. I'm going to open a new one tonight.

Maybe if they get overwhelmed with tickets they will actually spend the day or so investigating the issue rather than letting us flood them with support tickets.
elecsys Tuesday 6 November 2012 at 19:15

Rank: Guest

I agree BrownTsunami.

That's what I'm doing. I have open a request since the 11/02, they have cancelled it many times. I have reopen it every time.

They have set my request to resolved. With this status, impossible for me to re open it.

I have re open another one.

I won't give up before either they admit they banned because of Linux either re open my account.

In all cases, I think I won't play anymore to on of their games, even Diablo III. But for me, it's a principle of principle.
sonori Tuesday 6 November 2012 at 19:21

Rank: Guest

I have already made a suggestion to them, that they could open a PTR-like closed environment for in-depth, in the wild, testing. Guess what? Nothing.

We probably had been simply marked as collateral damage. They can tinker in Warden's detection algorithms as much as they want, but they will never get the number of false positives and negatives to zero. And to them false negative is worse apparently, so they widened the area of acceptable errors on side of false positives. That's how automated quality control works.

And watch out for BrownTsunami's advice if you have any other account on battle.net. They might simply give you account-wide ban for disrupting Technical Support's work.
Rafbill Tuesday 6 November 2012 at 19:24

Rank: Guest

Except the first one (not even sure they read anything except the title "I was banned and want to appeal"...), tickets won't be read. Emails to csfeedbackeu@blizzard.com or csfeedbackus@blizzard.com should be more useful.
BrownTsunami Tuesday 6 November 2012 at 19:30

Rank: Guest

Personally, if they don't unban my D3 account I don't care if they ban the rest of my accounts. That would be even more reason to cease being a blizzard company.

I just typed up a canned ticket appeal (since they have canned responses). Feel free to modify and submit it over and over again.

I was told emails to hacks@blizzard.com should be more helpful than the ticket system.

Here is the canned ticket:
http://pastebin.com/y3hUAxDX

Good luck, and please keep me updated.
sonori Tuesday 6 November 2012 at 19:57

Rank: Guest

I already included something similar in my mail I send on Saturday:

http://www.joemonster.org/blog/garret85/10598/Banned_for_what_exactly_Part_2_
(last quotation on the page)

Unlike BT I don't really care about my account or refund. I simply do not believe I will get them. I'd just like to see an apology for Bashiok's misleading post and a warning of possible incompatibility of Linux with their security software. I'll see that - I'll be happy.

The banhammer is still being swayed while, after half a year, you'd expect even a dumbest dog to learn not to stick its nose where it hurts. Do they really expect real botters or exploiters to be this dumb?


BrownTsunami Tuesday 6 November 2012 at 20:14

Rank: Guest

It seems like csfeedbackus@blizzard.com doesn't accept emails?
BrownTsunami Wednesday 7 November 2012 at 17:28

Rank: Member

Here's a new thread.

http://www.playonlinux.com/en/topic-9669.html
Quentin PÂRIS Wednesday 7 November 2012 at 20:28

Rank: Admin

Admin

Well, well, well.

I've just read all your comments, and that is pretty interresting. It would be very nice if everyone who can came on IRC, so that we could write something to the Blizzard team together.

Thank you

BrownTsunami Wednesday 7 November 2012 at 23:28

Rank: Member

Hi Everyone,

PLEASE fill out this template. This will help us compile as much information as we can to try and get the issue fixed.

http://www.playonlinux.com/en/topic-9679-Diablo_3_Ban_Information_Template.html

Thanks!
Marmotte Thursday 8 November 2012 at 9:37

Rank: Member

I'm always connected on IRC, I joined the #playonlinux chan this morning, nick "Marmotte".
capman Thursday 8 November 2012 at 13:20

Rank: Member

Im also one of them who got banned by false positives.

Blizzard doesnt seem to be intresested in my cloned harddrive im willing to send them but someone here might be to build a case against them or something.

SYSTEM INFORMATION]
uname -a: Linux a2430 3.5.0-18-generic #29-Ubuntu SMP Fri Oct 19 10:26:51 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
Linux Distribution: Ubuntu 12.10-64bit, and before 12.04-64bit
PlayOnLinux version: 4.1.8
Wine version (Used by PlayOnLinux for D3): 1.5.5-DiabloIII_v3
Graphics card (as detailed as possible): Nvidia Quadro FX 1800
Graphics Driver (with version): First proprietary drivers from ubuntu and then latest beta 310.14
RAM:8gb
CPU:Core I5
Any fixes/tweaks you had to do to play D3: just settings for wine to run in a simulated desktop so that one of my two screens didnt blackout.

-------
**REPEAT INFORMATION FOR EACH SYSTEM YOU PLAYED ON**

[INTERNET]
Internet Provider: LTU
WIFI or Hardline?: Hardline
Speed: 1gbit
Static IP Used?: 130.240.230.29
Dynamic IP Used?:
Firewall?: No
Proxy used to play D3?: No
(If yes) Proxy Information: No
Cesarz Thursday 8 November 2012 at 18:06

Rank: Guest


[SYSTEM INFORMATION]
uname -a: Linux krzysiek-laptop 3.2.0-32-generic-pae #51-Ubuntu SMP Wed Sep 26 21:54:23 UTC 2012 i686 i686 i386 GNU/Linux
Linux Distribution: ubuntu 12.04 LTS 32 bit
PlayOnLinux version: PlayOnLinux 4.1.8
Wine version (Used by PlayOnLinux for D3): 1.5.5-DiabloIII_v3
Graphics card (as detailed as possible): GeForce GT 240M/PCIe/SSE2
Graphics Driver (with version): idk where cheak
RAM: 4GB
CPU: Intel Core 2 duo p8700 (2,53GHz 1066 MHz FSB)
Any fixes/tweaks you had to do to play D3:
echo 0|sudo tee /proc/sys/kernel/yama/ptrace_scope
-------
**REPEAT INFORMATION FOR EACH SYSTEM YOU PLAYED ON**

[INTERNET]
Internet Provider: orange
WIFI or Hardline?: both
Speed: 6mb
Static IP Used?: no
Dynamic IP Used?: yes
Firewall?: no
Proxy used to play D3?: no
(If yes) Proxy Information: no

------
**REPEAT INFORMATION FOR EACH NETWORK YOU PLAYED ON**

[BLIZZARD INFORMATION]
Date of Ban Notice: 2.11
Appealed?: one time but i send 6-7 messages asking where i can find aplication whith one they detect.
Response?: 4x message where they said i will unban but i was asking about it only one time In one message they sugest to scan my computer to find virus/trojans and keylogger
Any other contact with support?: i send email with question where they find this aplication on my computer because i want delete it.
Responses from other support conversations?: Yes they said i will not unban

sonori Saturday 10 November 2012 at 10:47

Rank: Member

Hi there guys.
Apparently media are starting to take notice of us:
http://news.softpedia.com/news/Blizzard-Is-Still-Banning-Diablo-3-Linux-Players-PlayOnLinux-Investigates-305930.shtml

http://www.cinemablend.com/games/Lots-Linux-Users-Perma-Banned-Diablo-3-Again-49121.html

If you know of any other sites, where banned user post, try to get them to post here and fill out the template.
I proposed to Quentin, that we publish our official stand on the subject, and provided him with sketch of one.
KOTUni Saturday 10 November 2012 at 21:14

Rank: Guest

[INTERNET]
Internet Provider: MCSNET.ca
WIFI or Hardline?: hardline
Speed: 5mbit (through provider)
Static IP Used?: yes 72.172.115.157
Dynamic IP Used?: no
Firewall?: router
Proxy used to play D3?: no
(If yes) Proxy Information: no

no reason given so I don't know if it is related to playonlinux, but I can conceive of no other reason for the ban. I don't play with anyone but two friends online and don't use any software to interact with the game.

Hope this helps them figure things out over at blizzard or playonlinux.
KOTUni Saturday 10 November 2012 at 21:53

Rank: Guest

sorry, didn't give full template:

I wonder if it has something to do with dual monitors and how the mouse nicely can leave the diablo screen and launch an internet browser if one wants to and lookup game information and view forum information and diablo version information. A great feature when fullscreen, but a windowed version also has this ability. I always play fullscreen (I don't remember if there was a windowed option but I assume there is).

I'm playing torchlight 2 now instead on linux.

[SYSTEM INFORMATION]
uname -a:Linux skedoosh 3.2.0-32-generic-pae #51-Ubuntu SMP Wed Sep 26 21:54:23 UTC 2012 i686 i686 i386 GNU/Linux
Linux Distribution: Ubuntu 12.04 (Xubuntu interface)
PlayOnLinux version: 4.1.8
Wine version (Used by PlayOnLinux for D3):1.5.5-DiabloIII_v3
Graphics card (as detailed as possible): GeForce GTX 560 1 Gig
Graphics Driver (with version): nvidia 295.33 (I think) vbios: 70.24.18.00.66
RAM: 4 G
CPU: Intel core 2 Quad CPU Q6600 @2.4GHz x 4
Any fixes/tweaks you had to do to play D3:
     This was suggested from Blizzard forums to get login to work ... otherwise it never logs in.
     echo 0|sudo tee /proc/sys/kernel/yama/ptrace_scope

-------
**REPEAT INFORMATION FOR EACH SYSTEM YOU PLAYED ON**

[INTERNET]
Internet Provider:MCSNET.ca
WIFI or Hardline?:hardline
Speed:5mbit
Static IP Used?:yes 72.172.115.157
Dynamic IP Used?:no
Firewall?:router
Proxy used to play D3?:no
(If yes) Proxy Information:--

------
**REPEAT INFORMATION FOR EACH NETWORK YOU PLAYED ON**

[BLIZZARD INFORMATION]
Date of Ban Notice: Nov 1, 2012
Appealed?: yes
Response?: all canned responses with no indication anyone read the ticket...no reason: will not unban... appealed again ... will not unban
Any other contact with support?: European Union rep returned an email with a human response but they only direct me to use the US customer support. I can't find an email for them here.
Responses from other support conversations?:no, but trying another ticket indicating that playonlinux is causing a ban problem.
fm Sunday 11 November 2012 at 12:18

Rank: Member

Извините что пишу не на родном вашем языке.. если кто может переведите
переписка с blizzard
Мой вопрос:
В связи с тем что мою учетную запись заблокировали по ошибке, не была ТОЧНО указанна причина блокировки, а всего лишь абстрактное указание использования стороннего программного обеспечения после применив санкции без предупреждения, назревает вопрос:
* Для игры я использовал intel p4 3.4 г, GF 8600gts, 2G RAM, операционная система Linux ("xubuntu") + WINE (что по себе уже стороннее программное обеспечение) -
ВОПРОС - при покупке еще одной лицензии игры какова вероятность очередной блокировки учетной записи?
Ответ близов:
Мое почтение!
Вероятность высокая, учитывая, что Вы сохраните то же программное обеспечение. И, возвращаясь к Linux в Ваших прошлых запросах, его и нет в системных требованиях игры. Только Windows и Mac OS.
С наилучшими пожеланиями,
Гейм-мастер Аракратио

sonori Sunday 11 November 2012 at 14:49

Rank: Member

Translating fm's post:
Sorry that I do not write on your native language .. if anyone could translate my correspondence with Blizzard:
My question is:
Due to the fact that my account was suspended in error and no precise indication of the reason for the lock, other than an abstract indication of the use of third party software, was given for sanctions applied without a warning, I'd like to ask a question:
* For the game I used intel p4 3.4 g, GF 8600gts, 2G RAM, operating system Linux ("xubuntu") + WINE (​​which in itself is already a third-party software) -
Question - if you buy another game license, how likely it is, that it will be suspended again?
Blizzard's answer:

My compliments!
The probability is high, given that you keep the same software. And, going back to the matter of Linux from your past queries, it is not included in the system requirements, there's only Windows and Mac OS.
Best wishes,
Game Master Arakratio


So they do let a possibility, that it is due to Linux and Wine, since GM did not even mention other third party-software. And still they refuse to do a proper investigation, to which, I think, after Bashiok's apparently ill-advised post, they should feel obligated.
Do they even try to make one coherent statement about the case, or is it just "do whatever you like, just get rid off them"?
BrownTsunami Monday 12 November 2012 at 18:30

Rank: Member

Seems more like do whatever you like just to get rid of them.

Especially since they aren't really talking to any of us.

I've submitted a total of 27 tickets so far. Each of which has been denied. But they are trying to get me to stop submitting them.

Each time they close a ticket I get to fill out a customer feedback survey though. So I strongly recommend everyone who has this issue continue submitting tickets. At least if it feels worth it to them.
xan Tuesday 13 November 2012 at 21:04

Rank: Guest

A piece of hope?

After sending that email:

Quote:

http://pastebin.com/y3hUAxDX,

to Blizzard, I had the following answer:

Quote:

Greetings,

Thank you for taking the time to contact us.

I am sorry to hear that you were unfairly banned. Using Linux is indeed something which, in itself, does not warrant an account ban, nor something we do ban for. I have attempted to look into this for you to see what happened with your account specifically, but have been unable to locate any Battle.Net account matching the e-mail which you have contacted us from.

For confidentiality and data protection reasons we can only discuss account-specific matters, such as any actions taken against an account, if we are contacted by the registered e-mail address for the Battle.Net account in question, as a verification method that it is the owner of the account we are in contact with.

Please do get back to us from the correct e-mail address and we’ll happily have a look into this for you though.

Regards,


I must say that the part

Quote:

Using Linux is indeed something which, in itself, does not warrant an account ban, nor something we do ban for.
brings me a little hope regarding this banned account affair.

However, after writing them back from my good email, I haven't received yet any answer. I keep the fingers crossed!

Does any of you hasreceived such feedback?
sonori Tuesday 13 November 2012 at 21:21

Rank: Member

A few crucial questions here:
When did you write that email, when did they responded and when did you wrote them again from correct email?
Are you the one, that filled the template as xan63?

Will appreciate the info.
BrownTsunami Wednesday 14 November 2012 at 19:37

Rank: Member

Incase you didn't see it.

Vexorian on the winehq appdb page said he was unbanned.

I don't know the details yet, but hopefully we will soon.
xan63 Friday 16 November 2012 at 9:38

Rank: Member

Hi again!
@Sonori:
Yes, I'm the Xan63 ;)

I wrote the first email on the 6th november (from a non linked-Bliizard email).
Got the answer on the 11th Nov.

Answered back from the right email on the 11th.

-- Update: Got the following answer on the 14th November:

Quote:

Thank you for providing your account E-mail address. I have reviewed your case and the cause of the account closure and I can confirm that this was not a result of using Linux. Unfortunately, I am unable to provide you with any further details as we do not discuss or reveal details of our investigations.

Regards,


According to that article - http://www.cinemablend.com/games/Blizzard-Admits-Linux-User-Was-Wrongly-Banned-Offers-Refund-49339.html , I'm wondering what really happened to my poor account.

I know I had a couple of freezes on my laptop and had to make forced switch-offs - maybe Blizzard didn't liked that?

Anyway, I'll continue to ask them about my ban.
xan63 Friday 16 November 2012 at 10:40

Rank: Member

Btw, is there any way to get email notifications when there's a new comment on that post?
BrownTsunami Friday 16 November 2012 at 19:28

Rank: Member

Just so you know, they haven't unbanned anyone else. Only Vexorian. He's the lucky one in this case.

At least as far as I know. I guess they limit themselves to the admission of a single error in each ban wave? :P

I'm continuing to ask about my ban too. Up to 44 tickets so far.

I don't see any way to subscribe to this thread btw.     
sonori Saturday 17 November 2012 at 10:29

Rank: Guest

http://www.cinemablend.com/games/Blizzard-Re-Review-Banned-Diablo-3-Linux-Accounts-Request-49431.html

Some new info, everybody.
xan63 Sunday 18 November 2012 at 0:52

Rank: Member

That's "good" news, thanks Sonori!

Let's see if Blizzard makes any further moves. Meanwhile, I'll continue to send them reports.
BrownTsunami Tuesday 20 November 2012 at 22:45

Rank: Member

Hey Guys,

I'm trying to determine if some error reports I have on my system are what got me banned. I'm curious if you guys have the same thing. You can find them here:

~/PlayOnLinux's virtual drives/DiabloIII/drive_c/Program Files/Diablo III/InspectorReporter/ReportedBugs

It should have directories with a date/time stamp on it. Under which there should be D3Debug.txt files and similar.

I have three directories with the date 9/9/2012 on it, all within about two hours of each other. Based on the log, it seems like Diablo died while doing something in the Auction house.

If anyone else has similar log files please let me know.
Thanks!
flofab0 Wednesday 21 November 2012 at 16:34

Rank: Guest

hello BrownTsunami,

I like files in that directory too for 3 different dates.
desoler for my language I'm french.
fabrice cordially.

sonori Wednesday 21 November 2012 at 16:57

Rank: Member

You must remember that the batch of bans from November 1st/2nd was placed based on data gathered from October 14th to 28th (that's what CS claims). So you should look for logs from that time.

And, hmm, my InspectorReporter folder is squeaky clean. No logs in there.

I also was on a phone with the consumer support - attendant advised me to write full description of problem to CSFeedbackEU@...com - I did so on Saturday, and to this moment there is no sign that my email had even been read by anyone.
I think the "re-review on request" is a pile of crap.

He also said one funny sentence - "If that won't help, the only other think you can do is to file a law suit".
BrownTsunami Thursday 22 November 2012 at 7:47

Rank: Member

Yeah I remembered the 14th-28th thing too, so I was a bit skeptical about it. But I figured it was worth a shot. :P     
sonori Saturday 24 November 2012 at 19:24

Rank: Member

I just got response from Senior GM - good old "It's not Linux, it's not us, it's a permaban for you - deal with it".
It really pains me, that every answer I receive from Acti-blizzard refers only to the ban itself, never to the side questions about circumstances.

Just out of curiosity - does any of you use Gnome 3 environment? Is anything in your system non-standard?
fm Saturday 24 November 2012 at 20:20

Rank: Member

**
http://www.playonlinux.com/en/topic-9679-Diablo_3_Ban_Information_Template.html
100% ubuntu family
sonori Saturday 24 November 2012 at 20:51

Rank: Member

I know that fm, and I pointed blizz's support to it multiple times, but "permanent closure of your account will remain and we will not be looking to overturn this" repeated every time is a pretty clear indication, that they do not give a damn.
I will try Diablo 3 again when my new WIn 7 arrives (my student's XP license might soon expire, and I got another Diablo 3 license for a nickel - I bought a copy in a damaged box with 90% discount). We will see if I'm such a huge cheater as they think.
BrownTsunami Monday 26 November 2012 at 3:45

Rank: Member

I just use unity for my desktop interface. But when I'm playing I typically use gnome-fallback (no effects).

Just because it runs better. :P

If any of you are interested in reading the letter I sent to Blizzard I can post a link, it's rather long though. I think it's ~3.75 pages long...

But it summarizes my interactions with them pretty well.
BrownTsunami Friday 30 November 2012 at 16:57

Rank: Member

I haven't heard anything about anyone else's interactions lately. Have most other people stopped trying to get their accounts unbanned?

I would also be curious to know if anyone else was unbanned after purchasing a new copy of the game.
Rafbill Friday 30 November 2012 at 22:09

Rank: Member

I didn't give up, but I didn't make any progress either.

However, I noticed after installing sc2 starter edition i had RealID friend invites from "gold sellers". I used the email address only on Battle.Net. I may mean they got it through a virus at some point... It may or not be related.
BrownTsunami Saturday 1 December 2012 at 17:29

Rank: Member

I don't think it's related. I get those all the time.

One of the more frustrating things about Blizzard is they can't control those people, and then they wrongfully ban people like us.

Can you think of anything out of the ordinary that might have happened during the observation window (Oct 14-28th)?

I'm trying to come up with a list of possible things that Blizzard could think of as suspicious activity.

Currently the only thing I can think of is specific to software developers, and that would be an incredibly unlucky out of bounds array access. However, that doesn't really tell you anything, but I think it should be easy to test. Another idea is that the ubuntu bug report generator causes a false positive in warden. I use to have almost daily crashes on something (I think it was like blcr-dkms or something like that).

So, any ideas?
luiscuadrado123 Sunday 2 December 2012 at 16:01

Rank: Member

BANNED

1 november...

Xubuntu 12.04 32 bit - Playonlinux -wine:1.5.5-DiabloIII_v3

any other software installed in this virtual driver... or any other software for hacking diablo... nothing!!!!!...

Diablo Team say that the ban is permanent and irreversible
Trin1511 Monday 24 December 2012 at 16:53

Rank: Member

Not playing D3 but i suspect anticheat system hasn´t the system rights it usually gets on MS systems. When Blizzard can´t see deep they you are hiding forbidden tools.
Best way to deal with it: show them your middle finger. Bit childish, but hey if they don´t want your money?
davefury Wednesday 26 February 2014 at 8:02

Rank: Member

After 1 year and a half I'm refusing to be part of Blizzard. Yes, I've tried many times to contact them asking for evidence of my "usage of third party usage software". Of course, they won't tell you anything about it. I've offered logs, or any kind of information systemwide, config files, version of programs used, but no luck so far.
They accuse and judge you without any chance of defence.

Finally, I've asked for a full removal of my accounts on both Blizzard o Battle.net. The response is you have to send a mail letter to France (I'm in Europe), with my full personal details, ID card copy, etc.

They are getting that letter, thats for sure.
davefury Wednesday 26 February 2014 at 8:17

Rank: Member

Oh, and sorry for necrothreading Didn't think it was a good idea to create a new post only for this information

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