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Perma banned for playing Guild Wars 2 on Linux

Guild Wars 2

Author Replies
war4head Saturday 17 October 2015 at 18:57
war4head

I play Guild Wars 2 for a long time, and my classification of players belong to this category:  weekend player so I play it periodically usualy at the weekend. I used to be “hard-core” and I was day and night in front of my PC but now in my life some things have changed and I had to adjust to the situation.


I enjoyed from the first moment of Guild Wars 2, you can be what ever you want in the game, you can choose a style of playing...simply to say...just awesome. My PC I use and for my work, and for it I use  Debian GNU/Linux, it is logical that I on my PC had  dual-boot with Windows and Linux. If I wanted to play  Guild Wars 2, I just restarted PC and I switch from Linux to Windows and everything works perfectly.


After some time I had to replace hard-disc, and I installed only Linux. I thought that I'm going to  install later a “dual-boot” with Linux/Windows. On Guild Wars 2 pages is only available game client for Windows and Mac. I found a simple way to play Guild Wars 2 over Linux with program https://www.playonlinux.com which is actually enhanced version of https://www.winehq.org/, and finally I was able to play Guild Wars 2 on my Debian 8.2 GNU/Linux.


I play Guild Wars 2 on Linux, true FPS results you were weaker but for first time I can to play this great Game. On start lower FPS is not bother, but after few months I decided to install a dual-boot. After installation I finaly start to play Guild Wars 2 on Windows, but my pleasure not last long. After only a few days I received a disturbing e-mail about closing my account by Guild Wars 2 Support team.


Considering that I have not done anything dishonorable, or which would violate the rules of gameplay feel great injustice. I am writing this because from e-mail of GM-s I do not see what is my sin and remains the only logical that I played over Linux.


I want to warn all the gamers if You trying to start play Guild Wars 2 on Linux please do not because  may find themselves in the same situation as me.


From conversation I don't know real actual reason for perm ban.


Here you can see the entire conversation with Guild Wars 2 Support:


MAIL #1:


GM Yami (Guild Wars 2 Support)

Oct 14, 16:44

Hello Ivan,

Your Guild Wars 2 account was detected to be involved in/or associated with the use of one or more disallowed third-party programs. While some programs are used for benign purposes, others are designed to cheat, exploit, or manipulate the game in an unacceptable manner.

The use of the specific program or programs associated with your account was determined to be a breach of the Guild Wars 2 User Agreement and the Rules of Conduct, both of which you accepted when creating your account. As a result of this breach, the account has been closed.

Regards,

GM Yami
Guild Wars 2 Support Team
http://help.guildwars2.com/


MAIL #2:


Ivan
Oct 14, 22:35

Hello,

I don't break any rules, I simple switch on Debian 8.2 GNU/Linux, and
tray to play game with https://www.playonlinux.com but my FPS is drop
about 30%, finaly I decide to make dual boot (Linux and Windows) and I
got this message after I install Windows and try game yesterday on
Windows 10.
Please review case, and now I have supported operating system for game
and vont play only from Windows have better FPS.

Best Regards,
Ivan


MAIL #3:


GM Dragon Claw (Guild Wars 2 Support)

Oct 14, 23:21

Hello Ivan,

The decision to terminate the account is final. The details that lead to the termination of the account were thoroughly reviewed by our team prior to taking action, and we maintain absolute confidence in our conclusion.

The account will remain permanently closed and will not be eligible for reactivation under any circumstances.

Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/


MAIL #4:


Ivan
Oct 15, 00:16

Hello,

I don't understand what is problem? Whay is my account closed?

Regards,
Ivan


MAIL #5:


GM Dragon Claw (Guild Wars 2 Support)
Oct 15, 00:28

Hello Ivan,

Unfortunately the reasons and actions taken are explained in the original e-mail

Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/


MAIL #6:


Ivan
Oct 15, 00:32

Hello,

But I don't use "cheat, exploit, or manipulate the game" (copy/paste
from orginal mail) any program for that , request to recheck, this is
wrong, I got closed account with false accusation.

Regards,
Ivan


MAIL #7:


GM Dragon Claw (Guild Wars 2 Support)
Oct 15, 00:33

Hey there Ivan,

Unfortunately as stated the account has been investigated and this action was taken there is nothing more we can do.

Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/


MAIL #8:


Ivan
Oct 15, 00:36

Hello Claw,
Who can help if You can't?

Regards,
Ivan


MAIL #9:


GM Dragon Claw (Guild Wars 2 Support)
Oct 15, 00:40

Hey there Ivan,

There are no more actions to take sir, the investigation has concluded.
Regards,

GM Dragon Claw
Guild Wars 2 Support Team
http://help.guildwars2.com/


MAIL #10:


Ivan
Oct 15, 00:46

I want to investigate this case of other GM, I got closed account with
without reasonable explanations and reasons.

Regards,
Ivan


MAIL #11:


GM Eris (Guild Wars 2 Support)
Oct 15, 02:21

Hello Ivan,

Due to the violations committed by this account, it will remain closed. A full review has upheld the account termination, and further appeals about this account may be closed without response.

For more information, you may review the Guild Wars User Agreement, Rules of Conduct, and the explanatory Conduct Breaches and Outcomes document on the following link: http://www.guildwars.com/support/legal/.

This ticket will now be closed.

Regards,

GM Eris
Guild Wars 2 Support Team
http://help.guildwars2.com/

 

war4head Sunday 18 October 2015 at 10:56
war4head

My account is back :-)

Noserenity Sunday 18 October 2015 at 11:43
NoserenityAnonymous

Good to hear!  Did they explain to you what on earth made them so suspicious??

Pegasus79 Wednesday 4 November 2015 at 14:15
Pegasus79Anonymous

How you solved?
I find myself in the same problem..... :(

Edited by Pegasus79